Policy & Information - Postage

Postage

UK postage £3.65

Orders over £50 for the United Kingdom  (use code FREE50 for free delivery)

All parcels are sent boxed, they are delivered to our collection point at 3 pm daily between Monday - Friday. We aim to process orders the same day or within 24 hours  Pencils, high value desirable items are sent track and traced or signed for, all parcels upto 2kg are sent via Royal Mail business service. 

 

·      Parcels weighing up to 1kg 

Posted by 1st class Royal Mail service

 

·      Parcels weighing 1kg - 2 kg

      Posted by 2nd class Royal Mail service



·      Parcels weighing over 2 kg

     Are sent via a courier service

 

Missing Parcel Policy

In the unfortunate event of a missing parcel. If a parcel has not arrived within 10 working days, we will make a claim with the Royal Mail. The customer will be required to make a statement that they have not received the parcel, this information will be shared with Royal Mail or courier service used.

If an incorrect delivery address has been provided, then a claim for replacement or refund will not be actioned. In this circumstance, we will inform you if the parcel is returned to PaperStory. 

International postage 

We are able to post orders to our International friends, with the exception of America and Canada, due to our insurance limitations.

Cost of postage is calculated on an individual basis, based on the weight and size of the products. 

When placing an overseas order, the website does not allow automatic check out for countries other than the UK and BFPO.  Please send a photo of your basket, or a list of your requirements to admin@paperstory.co.uk.

The buyer is liable for any import taxes that may be applied. 

BFPO

For BFPO deliveries the postal rates may require adjustment dependant on the total weight and size of package -  Please contact us for details

Packaging – Recycling

We use high quality packing boxes; all inclusion packaging has been reused and recycled. We collect and reuse bubble wrap, pillow bags, and packaging materials that we receive from our suppliers We are pleased to let you know that we have never purchased any inclusion packaging whilst trading. We are committed to recycling and use biodegradable and recycled products where purchased. Cello bags, will be replaced with environmentally friendly option once our current stock has depleted. 

We would love you to reuse any packaging you receive from us. 

Alternative uses for bubble wrap:– Use in wet felting, create texture in paint, insulate a greenhouse or protect your plants. 

All papers are FSC approved.

Returns and Refunds

You may cancel the order within 14 days, notify PaperStory and return the item in its unused condition and in its original packaging. It is the buyers’ responsibility to pay for return postage on non-faulty items and for its safe arrival. A full refund will be issued by PaperStory receiving the returned item in the condition is was sent.

We make every effort to insure the safe arrival of goods. Should a fault arise or be identified, the buyer should make contact with PaperStory within 30 days of purchase, to make a claim based on any defect in the quality, or condition of the goods. Notify PaperStory in writing on discovery of the defect, we will respond to the claim within two working days.  This does not effect manufacturer warrantee, we work closely with our partners and authorised distributors of all products that we sell. 

Contact

admin@paperstory.co.uk

PaperStory

25 De Havilland Road

Dereham

Norfolk

NR19 2XN


In the case of faulty goods, the goods need to be returned to PaperStory. Once the item has been returned, the buyer will be issued a full refund, including the return postage cost. Please contact PaperStory before returning any items, as we may be able to decide on an action without a return.  


PaperStory shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, external force, damage caused by the buyer or any other party, or damage caused by the incorrect installation, use, modification, storage or repair of the goods.

 

Thank you 

PAPERSTORY - ART & CRAFT SUPPLIESPolicy & Information - Postage