Postage

Thank you for shopping with PaperStory
 
Postage Cost

UK postage £3.65

If orders are over £50 use the code FREE50 for free delivery

Overseas postage is calculated on an Individual basis


Postal Service

All large letters up to 750 gms and the majority of Small Parcel deliveries under 1kg will be posted using 1st class Royal Mail delivery service.

High value items will be sent tracked and traced with insured delivery.

We will always do our very best to post your order as quickly as possible. Please note our post office closes at 3 pm Monday - Friday

If you have an art "emergency" and need an order posting urgently, or after 3 pm then please contact us, and we will always try to accommodate your request.


Freepost

When Freepost items are added with any other Freepost item, the postage will remain Free. When added with a postage paid item, then a postage cost is automatically applied.


BFPO
If you require posting to a BFPO address the postal rates may have to be increased slightly, depending on the total weight and size of package your order needs to be dispatched in - as Royal Mail have a slightly different formula than that used for UK mainland. Please contact us for details


Overseas/International
Each International parcel postage cost is calculated on an individual basis, based on the weight, size of the products. We will always do our best to find the best quote. To place an overseas order, please send us a photo of your basket, or send a list of your requirements to angie@paperstory.co.uk

If things go wrong....
 

Missing Parcel Policy

In the unfortunate event of a missing parcel. If a parcel has not arrived within 15 working days, we will make a claim with the Royal Mail. Our aim is to ensure you are entirely happy with the service we offer, and will work with you for an amicable solution. We always keep proof of postage receipts, and will follow Royal Mail delivery and claim guidelines
We are unable to accept responsibility if you have provided us with an incorrect delivery address upon ordering. 
 
Returned Parcels

If items sent to a customer are returned to PaperStory i.e. due to non-collection after the Royal Mail or the Courier have attempted to deliver and have left a card with collection / redelivery details, we will contact the customer as soon as we receive the items back. On these occasions, it will be necessary to ask for the postage costs to be paid again by the customer, before the items can be re-sent to them.

Thank you 
Angie & Chris

PAPERSTORY - ART & CRAFT SUPPLIESPostage